Gift Card FAQ’s

Do gift cards cover delivery charges?

Yes, your gift card can be used for the cost of your item and the delivery charge.

Do gift cards have an expiration date?

Our gift cards never expire so you can use it whenever it suits you.

Can I split an order between a gift card and a bank card?

Yes. If your order total exceeds the value remaining on the gift card, you can pay the balance using standard payment methods.

Can I use more than one gift card on an order?

Yes, you can apply multiple gift cards to an order.

Can I use a discount code to purchase a gift card?

Discount codes can’t be applied when purchasing a gift card. However, discounts codes can be applied to orders made using a gift card.

Can I get a refund for a gift card?

Gift cards are non refundable.

Can I get a refund for a purchase made with a gift card?

Yes. Refunding a purchase made with a gift card adds the refunded amount to the gift card's balance. The customer is responsible for return postage.

Can I buy multiple gift cards in one order? Or purchase a gift card with other products?

No. When purchasing a gift card, customers go directly to checkout.

How does the recipient check their balance?

The recipient receives an initial email with the gift card balance. After entering the gift card code at checkout, the remaining balance appears.

Can I add money to a gift card?

No. It's not possible for customers or Cerina Jewellery to add value to a gift card after it's sold.